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NORDUnet offers a number of generic services that can be sourced through the local in Country NREN
Currently the following Services are maintained by NUNOC
Network Operations
- NORDUnet Transport and IP Network
- SUNET Transport and IP Network
Service Operations
- WAYF, Where Are You From, The Danish AAI Federation
- NeIC/NDGF (OOH), the Nordic DataGrid Facility
- IP Transit
- Lambda and transport capacity Services
- Equipment Hosting
- Virtualised Server Hosting
- DNS
- Lobber Data-Distribution-Service
- E-meeting (Adobe Connect-Pro)
- E-Mailfilter (Canit)
- Video Conferencing Service (Radvision)
Generic SLC (Service level Commitment)
Service Availability
Commitment:
NORDUnet will endeavor to meet the Service availability at the following levels:
Single Route or non-redundant Services 99.50%
Protected Route or redundant Services 99.99%
Definition and Measurement:
Service Availability is a measure of the relative amount of time during which a Service is available for Customer use during a calendar month. „Service Unavailability“ on a Service is defined as the periods for which a Service is experienced as unusable, and is measured from the time
- that the Customer reports unavailability of the Service to the NORDUnet NOC and NORDUnet opens a trouble ticket, until the time
- that NORDUnet advises the Customer that the Service is restored and operating in accordance with agreed specifications.
Any periods of time which a trouble ticket is kept open following notification by the NORDUnet NOC that Service has been restored, is not included in measuring the duration of a period of Service Unavailability.
Service interruptions that are not counted as unavailability
- Planned work announced in accordance with GTC
- Any interruptions of a redundant link or service that are not service affecting
- Interruptions caused by customer either planned or unplanned
- Interruptions cause by another NORDUnet service that the service depend on
- Force majeure or similar in accordance with GTC