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The Network Operations Center is the 24/7 operations department.
The department main objectives are listed below.
- 24/7 Operation
- Monitor state on Routed and Optical Network
- Monitor services
- React on and resolve procedural and documented problems
- Escalate non procedural problems to 2nd. Line support within the required technology area
- Perform trivial maintenance in accordance with briefing of 2nd. Line support staff
- Arrange "Hands and Feet" for remote requests
- Deliiver IT (Unix & Microsoft) support to the SUNET/ NORDUnet organisations
- Serve as On Call for out of hours events
- Administer and maintain DNS Services for SUNET & NORDUnet
- Administer Domain registration & IP Address assignment SUNET & NORDUnet
- Administer and maintain News Server - SUNET
- Administer and maintain List Server - SUNET
- Support for Stockholm Region
- Handle Provisioning requests from customer on base services
- Escalate complicated network provisioning to 2. Level Function