Fault reporting:

NORDUnet:
Phone: +46(0)8 20 78 60
Email: 247@nordu.net

SUNET:
Phone: +46(0)8 20 78 60
Email: 247@sunet.se

Please note that URGENT problems must always be reported via telephone and if possible supported by an email.

When reporting a fault please provide the following information:

Name
Service ID or name
Contact Telephone Number
Contact E-mail Address
Customer Reference Number or Ticket
Problem details and impact
Problem Symptoms. For example, faults (if so what type of errors), alarms identified (type of alarm) and from which direction?
Node name and IP Address if available
At what time did the problem start?
Is the problem still present and is it constant or intermittent?
What checks have been performed on own equipment
If required, are engineers able to access the site? and during which times (i.e. 9 to 5, out of hours)?
Is there somebody who could assist with fault finding on site if required? Contact details?